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FAQ

How soon will I receive my order?

All orders leverage our FREE standard shipping that provides delivery within 2-5 business days.

How do I track my order?

An order confirmation email will be sent with tracking details.

Can I cancel my order?

In order to provide the best service possible, our team starts working on orders immediately, and we are unable to change or cancel an order after you've placed it. If you have placed an order in error, return your item once received for a full refund.

Can I change an item (e.g., size/color) on an order I just placed?

In order to provide the best service possible, our team starts working on orders immediately, and we are unable to change or cancel an order after you've placed it. If you have placed an order in error, return your item once received for a full refund.

Can I change my shipping address after the order has been placed?

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Does UsNow ship internationally?

At this time, we do not ship internationally.

How do I contact Customer Service?

Please use the contact form found here

How can I sell on UsNow.com?

Please send an email to support@accelerate360.com with your business contact information.

Returns Information

How do I return a product?

  • Please contact Customer Service using the Contact Us form and provide the order number, the item you would like to return, and the reason for returning.
  • Our returns team will supply a return merchandise authorization number (RMA) for all returnable items along with a free return label.
  • We ask that you write the RMA number on a piece of paper and place it with your original packing slip in the package.
  • Drop the package off at the carrier's location that matches the return label supplied.
  • Once your return reaches the warehouse your refund will be processed within 5 business days.

Can I send multiple items from different orders in the same box?

Please do not return items from multiple orders in a single return.

What is your return policy?

All returns must be requested within 30 days of purchase.

Returned items must be in unused/unworn condition, in original packaging, and have all original tags/seals intact.

Items marked FINAL SALE in their product description cannot be exchanged or returned at any time.

* We reserve the right to refuse returns that show signs of wear, or do not meet the return policy in full.

Can I exchange my item?

Simply return the current item for a full refund following the returns instructions, and then place a new order.

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